Privacy Policy

Who we are

This website is operated by Moorby Electrical Ltd.

Address: 35 Kelswick Drive, Nelson, Lancashire, BB9 0SZ
Email: Admin@moorbyelectricalltd.co.uk

We are committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018.

What data we collect

We may collect the following personal information:

• Name
• Phone number
• Email address
• Property or business address
• Photographs relating to work carried out
• Payment details
• Date of birth (only where required)
• Any information you provide via contact forms, email, or phone

We may also collect basic technical data such as IP address and website usage via cookies.

How we collect your data

We collect information when you:

• Fill in a contact form on our website (IONOS)
• Contact us by email or telephone
• Request a quote or service
• Submit enquiries through Google Ads or other marketing platforms
• Use our website

How we use your data

We use your information to:

• Respond to enquiries and provide quotes
• Carry out electrical work and services
• Arrange and manage bookings
• Process payments and maintain accounts
• Meet legal, tax, and insurance requirements
• Improve our services and marketing

Legal basis for processing

We process your data under:

• Contract – to provide services you request
• Legal obligation – tax, accounting, and compliance
• Legitimate interests – running and improving our business
• Consent – where required for marketing or optional services

Data sharing

We do not sell your data.

We may share information with:

• Accounting and invoicing software providers
• Email and IT service providers
• Website hosting and form providers (IONOS)
• Marketing platforms such as Google Ads
• Subcontractors or suppliers working on your project
• Legal, insurance, or regulatory authorities if required

All third parties are required to handle your data securely and lawfully.

Data retention

We keep personal data for up to 6 years in line with legal, tax, and insurance requirements.
After this period, data is securely deleted or anonymised.

Cookies

Our website uses cookies to improve functionality and analyse website performance.
You can control or disable cookies through your browser settings.

A cookie banner is displayed on our website to manage consent preferences.

Your rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Request data portability

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your data is handled.

Security

We take appropriate measures to protect your personal data, including secure systems, restricted access, and password protection.

Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

Contact us

If you have any questions about this policy or your data, contact:

Moorby Electrical Ltd
Email: Admin@moorbyelectricalltd.co.uk
Address: 35 Kelswick Drive, Nelson, Lancashire, BB9 0SZ